Terms & Conditions

Last updated: September 2024

Welcome to Hiwar

Thank you for visiting Hiwar. By accessing and using this website www.hiwar.co.uk and purchasing our products, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. Introduction

Hiwar is a family-run business providing card games designed to strengthen relationships through meaningful conversations. These Terms and Conditions govern your use of our website and the sale of our products.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have parental permission to use the website.
  • You are legally capable of entering into binding contracts.

3. Orders and Payment

  • Pricing: All prices listed on the website are in British Pounds (GBP) and include VAT unless otherwise stated.
  • Orders: When you place an order on our website, you will receive a confirmation email. This does not constitute acceptance of your order. We reserve the right to cancel orders at any time, for example, due to stock availability or suspected fraud.
  • Payment: Payment must be made at the time of order using our accepted payment methods, including credit/debit cards or any third-party payment services (e.g., PayPal). All payments are processed securely.

4. Delivery

  • We aim to dispatch products within 2-3 weeks of receiving your order.
  • Delivery Costs: Delivery charges will be clearly displayed during the checkout process.
  • International Delivery: We offer international delivery to certain countries. Please note that additional customs duties and taxes may apply, which are your responsibility.

5. Returns and Refunds

We hope you are satisfied with your purchase. If not, you can return your item(s) under the following conditions:

  • Return Period: You have 14 days from the date of delivery to notify us of your intent to return the product.
  • Eligibility: Items must be unused, in their original packaging, and in resaleable condition.
  • Refunds: Once we receive and inspect your return, we will process your refund within 14 days. Refunds will be made to the original payment method.
  • Return Shipping: You are responsible for the cost of return shipping unless the product is faulty or incorrect.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the intellectual property of Hiwar or our licensors. You may not reproduce, distribute, or use any content without our prior written consent.

7. Limitation of Liability

While we strive to ensure that the information on our website is accurate, we do not guarantee the completeness, accuracy, or reliability of this information. To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss or damage arising from your use of the website or our products.

8. Force Majeure

We will not be held responsible for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, or supply chain disruptions.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page, and it is your responsibility to review these terms regularly.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us.